Return & Refund Policy
Can I cancel my order?
Yes.
- Before shipment: An 8% cancellation fee will apply
- After shipment: An 8% handling fee plus any shipping recall/interception costs will be deducted
Refunds are processed after the package is successfully returned and all related costs are confirmed.
Can I cancel a pre-order or delayed delivery order?
Yes.
- Pre-orders and delayed delivery items are charged in full at checkout
- Orders cancelled before shipment are eligible for a 92% refund
How long do I have to return an item?
- You may request a return within 15 days of delivery.
- Return requests submitted after 15 days will not be accepted.
What are the conditions for a return?
Items must be:
- Unused and unridden
- Free of dirt, dust, odors, or fragrances
- In original packaging and original condition
Who pays for return shipping?
- Customer-initiated returns: Customer is responsible for return shipping
- Our error (damaged, defective, or incorrect items): We cover the return shipping cost
Are there any return fees?
Yes.
- For shipped but unused items, a restocking/handling fee of up to 25% may apply (non-refundable)
Can I return a used or ridden product?
No.
- Used or ridden items are not eligible for return or refund, except in cases of extreme damage or functional failure approved by us.
Do I need approval before returning an item?
Yes.
- All returns must receive written authorization from RidesFlow before shipping.
- Unauthorized returns may not be refunded and may be returned to the customer or forfeited.
What should I do if my item arrives damaged?
- Please contact customer support within 7 days of delivery and provide clear photos and/or videos of the damage.
- Claims submitted after 7 days cannot be accepted.
How long does it take to receive a refund?
- Refunds are processed within 2 business days after we receive and inspect the returned item
- If an item is found to be used or ridden, no refund will be issued and the item will be returned to the customer
How will my refund be issued?
- Refunds are issued to the original payment method used at checkout.
- You will receive an email notification once your refund has been processed.
Are any items non-returnable?
Yes.
- Non-returnable items include, but are not limited to:Special-order items
- Used or ridden items (unless approved for extreme damage or malfunction)
Important Reminder
- Please contact our customer service team before returning any items.
- Returns sent without prior authorization may not be ineligible for a refund.